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Continue ShoppingFAQ
Find answers to common questions about our products, services, and policies.
Shopping Information
Once your order has been dispatched, our team will share the available courier and tracking details with you.
You can reach us through our official Instagram account, @s.inayah.official, or the contact details listed on our website.
Payment Information
We accept JazzCash
Yes! A PKR 1,500 advance payment is required for regular orders, while 50% advance payment is required for full custom-sizing orders. Your order will be confirmed once the payment has been received and verified.
Payments can be made through our official JazzCash account. Please share your transaction receipt or screenshot with us for verification.
The remaining balance is payable according to the agreed payment arrangement, before or upon delivery. Our team will confirm the details when your order is placed.
Our regular ordering policy requires a PKR 1,500 advance payment. The remaining balance can be paid according to the agreed delivery payment arrangement. Please confirm COD availability with our team when placing your order.
Order & Returns
We offer a 7day return policy. You can return eligible items within 7 days of receiving your order.
Delivery timelines depend on the design, fabric availability, stitching requirements and order volume. Our team will share the estimated delivery time when confirming your order.
Orders can generally not be cancelled once stitching or production has commenced. Please contact us promptly if you need to request a cancellation.
Since our outfits are made to order, we do not accept returns for change of mind. Exchanges may be considered for verified manufacturing defects or sizing issues, subject to our exchange policy.
Please contact us within 48 hours of receiving your order and provide clear photographs of the issue. Our team will review your request and advise you on the next steps.
Ordering from Sinayah
Placing an order on Sinayah is simple! Browse our catalog, select the product you want, choose the quantity, and click “Add to Cart.” Once you’re ready, proceed to checkout, enter your shipping details, choose a payment method, and confirm your order. You’ll receive an order confirmation email shortly after.
Yes! After your order is processed and shipped, we’ll send you a tracking number via email. You can use this tracking number on our website to check the real-time status of your shipment.
We process orders quickly to ensure fast shipping. If you need to modify or cancel your order, please contact our support team as soon as possible. Once the order is shipped, modifications or cancellations may not be possible.
We apologize for any inconvenience. If you receive a wrong or damaged item, please contact our customer service team with your order number and photos of the product. We will assist you in resolving the issue, whether through a replacement or a refund.
Yes! We offer full custom sizing for customers who prefer outfits tailored to their measurements. A 50% advance payment is required to confirm a custom-sizing order.
Measurement changes may be accommodated before stitching begins. Once production has started, changes may not be possible.
We aim to ensure our product images accurately represent each outfit. However, slight variations in colour, fabric texture and embroidery may occur due to lighting, photography and the nature of handcrafted details.